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GCX-WFM Valid Exam Prep - 100% Pass First-grade Genesys GCX-WFM Certification Practice

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q56-Q61):

NEW QUESTION # 56
What is the primary purpose of the real-time adherence view in Genesys Cloud?
Response:

A. To monitor agent adherence in real-time
B. To adjust historical data for call volume
C. To track agent certifications
D. To review adherence after a shift ends

Answer: A

NEW QUESTION # 57
Which two steps are essential in working with forecasts in Genesys Cloud?
(Choose two)
Response:

A. Add a forecast modification
B. Configure service level goals
C. Analyze historical call patterns
D. Validate agent certifications

Answer: A,C

NEW QUESTION # 58
How can agents be added to a work plan in Genesys Cloud?
Response:

A. By assigning them through the Schedule Manager
B. By adding them directly in the Work Plan
C. By importing a CSV file with agent data
D. By selecting them in the Forecast Editor

Answer: B

NEW QUESTION # 59
Which feature allows you to partition agents based on the types of interactions they handle?
Response:

A. Workplans
B. Management Units
C. Forecast
D. Service Goal Groups

Answer: B

NEW QUESTION # 60
When creating a management unit, what key principle must be considered?
Response:

A. Organizing agents by their daily availability
B. Enforcing hourly task completion
C. Ensuring minimal agent interaction
D. Aligning agents with specific scheduling requirements

Answer: D

NEW QUESTION # 61
......

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Jim Walker Jim Walker

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