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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic
Details

Topic 1

• Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

Topic 2

• Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

Topic 3

• Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

• A. Coupon campaigns
• B. Pricing conditions
• C. Opportunities
• D. Service orders

Answer: B,D

NEW QUESTION # 22
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

• A. Omnichannel experience
• B. Agent Desktop
• C. Billing
• D. Guided selling

Answer: A,B

NEW QUESTION # 23
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

• A. Organization design
• B. Data privacy and management
• C. Cross-functional alignment
• D. Talent development
• E. Absence of agile technology development

Answer: A,C,D

NEW QUESTION # 24
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

• A. SAP Datasphere
• B. SAP Customer Data Cloud
• C. SAP Workzone
• D. SAP Business Al

Answer: A

NEW QUESTION # 25
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

• A. SAP Emarsys
• B. SAP Customer Data Cloud
• C. SAP Sales Cloud Version 2
• D. SAP Customer Data Platform

Answer: C

NEW QUESTION # 26
......

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